Terms & Conditions

Terms & Conditions

Supa Store London Limited
Effective from: 11/08/2025

1. Company Information

Supa Store London Limited ("we", "us", "our") is a UK-based online store specializing in Japanese plush toys, stationery, and related accessories.

2. Products & Availability

  • All items are limited stock and may not be restocked.
  • Product availability is first-come, first-served.
  • Promotional offers are available only for a limited period of time and may be withdrawn at our discretion.

3. Prices & Payments

  • All prices are listed in GBP (£).
  • Free shipping is available for orders of £35 or more (UK orders only, unless otherwise stated).
  • We currently accept Shopify Payments (credit/debit cards) and PayPal.
  • Orders are confirmed once payment has been successfully processed.

4. Shipping & Delivery

  • Orders are normally dispatched within 3–5 working days.
  • Shipping may be delayed if we are away from our main location; we will notify customers via our website or social media when this applies.
  • We are not responsible for postal delays or issues caused by courier services.
  • Shipping costs for orders below £35 will be displayed at checkout.

5. Returns & Refunds

  • We do not accept returns unless the item is damaged or defective due to our own error.
  • Defects or damage must be notified to us within 3 days of delivery.
  • If we request the item to be returned, it must be shipped to our provided return address for examination.
  • Once the returned item is received and confirmed to be our responsibility:
    • We will issue a full refund of the product price to your original payment method.
    • The cost of return shipping will be issued as store credit, valid for 12 months and non-refundable.
  • All refund requests are subject to verification and approval by Supa Store London Limited. We reserve the right to decline a refund if the returned item shows signs of use or intentional damage.

6. Product Images

Some product images displayed on our website or social media may originate from third-party sources. We aim to ensure all descriptions and images accurately represent the products, but minor variations may occur.

7. Intellectual Property

All other content on our site and social media, including our own photographs, designs, and branding, remains the property of Supa Store London Limited. You may not use our original content without prior written permission.

8. Privacy

We only collect and store the data necessary to process your order. We do not sell or share your personal data with third parties, except for order fulfilment purposes.

9. Liability

Supa Store London Limited is not liable for indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the product.

10. Contact Us

📧 Email: sales@supastore.uk
📱 Instagram: @supastore2025